Refund policy

Return & Refund Policy

At AmeeBeeHive, we want you to feel confident and happy with your purchase. Every T-shirt is thoughtfully designed and printed especially for your order.

If something isn't right, we're here to help.

1. Returns Within 14 Days

We accept eligible return requests within 14 calendar days of delivery. If your order arrives in separate deliveries, the period begins when the last item is delivered.

You may return standard, non-personalized items if you've changed your mind, ordered the wrong size, or decided the product isn't right for you.

These terms do not limit any additional consumer rights provided by applicable law.

2. How to Request a Return

You can notify us of your decision to withdraw without giving a reason. You do not need our prior approval to exercise a statutory withdrawal right.

For eligible returns, send the item within 14 days after notifying us of your withdrawal, unless we agree otherwise.

Return address:

AmeeBeeHive, Praceta de Timor n°21 R/C, 5430-506 Valpaços, Portugal

Please do not send returns to the printing provider or the address printed on the original shipping package unless we specifically instruct you to do so.

3. Return Shipping Costs

For change-of-mind returns, customers arrange and pay for return shipping, except where applicable law requires otherwise.

Returns are received in Portugal, so international return postage may apply.

We recommend using a tracked shipping service and retaining proof of postage.

There is no restocking fee.

4. Product Condition

Customers may inspect and try on products as they would in a physical clothing store.

For returns covered by statutory withdrawal rights, customers may be responsible for diminished product value resulting from handling beyond what is necessary to inspect the item's characteristics and fit.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible at support@ameebeehive.com.

Include your order number and, if possible, photographs showing the issue.

We will investigate and arrange an appropriate replacement, repair, refund, or other remedy in accordance with applicable consumer protection law, without charging you for remedies that must legally be provided free of charge.

Please do not return a defective item unless we provide instructions.

Your statutory product guarantee rights remain unaffected.

6. Refunds

For returns under the EU statutory right of withdrawal, refunds will be issued within 14 days after we receive your withdrawal notification. We may withhold the refund until we receive the returned goods or proof that you have sent them back, whichever occurs first.

Refunds will be made using the original payment method unless otherwise expressly agreed.

Where legally required, refunds include the original standard delivery charge for the returned order. Additional charges for premium shipping options are not refundable unless required by law.

For other eligible returns, shipping charges are refunded where required by applicable law.

7. Personalized Products

Products made to a customer's individual specifications or clearly personalized may be excluded from change-of-mind returns where permitted by law.

This exception does not automatically apply to our standard AmeeBee designs simply because they are printed after an order is placed.

Any applicable exclusion will be communicated before purchase. Statutory rights relating to defective or incorrect products remain unaffected.

8. Order Cancellations

We begin processing orders promptly because our products are made to order.

If you need to request a change or cancellation, please contact us as soon as possible.

We will try to accommodate your request, but changes may not be possible once production has begun. This does not affect any statutory cancellation or withdrawal rights.

9. Exchanges

For a different size, color, or design, please contact our support team. Where appropriate, we may arrange an eligible return followed by a new order.

If we sent the wrong or a defective product, we will work with you to provide the appropriate remedy.

10. Contact Information

AmeeBeeHive

Email: support@ameebeehive.com

Postal address: AmeeBeeHive, Praceta de Timor n°21 R/C, 5430-506 Valpaços, Portugal

EU Model Withdrawal Form

You may use the following form to exercise your statutory right of withdrawal, but you are not required to use it.

To: AmeeBeeHive, Praceta de Timor n°21 R/C, 5430-506 Valpaços, Portugal

Email: support@ameebeehive.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Order number:

Goods:

Ordered on:

Received on:

Customer's name:

Customer's address:

Date:

Signature (only if submitted on paper):

Thank you for supporting AmeeBeeHive, a small independent brand creating designs with personality, positivity, and a little buzz. 🐝